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Space for Life – OnlineTicket Office Terms of Use

Thank you for using the Space for Life Online Box Office.

The Space for Life Online Box Office is a simple and efficient shopping experience providing you with access to all the City of Montréal’s scientific institutions: the Biodôme, Insectarium, Jardin botanique and Planétarium Rio Tinto Alcan (hereinafter called "institutions").

The Terms of Use are intended to inform you of your rights and responsibilities when buying online tickets to our institutions and to regulate and facilitate the purchase transaction to ensure your satisfaction.

When using the online ticket office, you enter into a ticket purchasing transaction with the City of Montréal (hereinafter called the “City”) and acknowledge having read the conditions of use and you expressly agree to them.

Rates

The rates displayed for Online Box Office purchases show the full amounts charged for tickets purchased online.

All prices are in Canadian dollars (CAD) and include all applicable taxes.

Discounts on the regular price of tickets are not applicable to online purchases, with the exception of promotional codes issued by the City in its communications, which are solely applicable to online ticket purchases. Access Montreal cardholders, CAA members or any others eligible for promotional discounts will need to come in person to our institutions to take advantage of the reduction.

To benefit from group rates on ticket purchases for groups of 15 or more, contact the reservations department at 514 868-3000. If you buy individual online tickets for members of a group, no refund, exchange or refunds will be provided on site.

For certain rates, supporting documents may be required at the institution’s entrance. These include the following:
  • Children’s rates: valid ID with proof of age (e.g., Medicare card);
  • Student rates: valid student card from a recognized educational institution;
  • Seniors’ rates: official ID with proof of age;
  • Quebec residents’ rates: official ID with proof of age and address;
  • Family rates: valid ID with proof of age for each child.
  • Affiliated Friends societies: valid membership card from the society.

Please note that children aged 12 and under must be accompanied by an adult to be admitted to our institutions.

Method of payment

Payments can be made with Visa or Mastercard.

At the time of purchase, payments are charged directly to Desjardins or its representative.

Transaction security

Purchase transactions are effected through an SSL (Secure Socket Layer) protocol secured system, which uses encryption software to ensure that information transmitted on the network is secure.

Confidentiality

The information you provide online is treated confidentially and will only be used for the purposes for which it was collected, as laid out in the Act respecting access to documents held by public bodies and the protection of personal information (RSQ, c. A-2.1).

Denominalized ticket information is used for statistical purposes.

Order confirmation and emailing of tickets

The data provided in the purchase transaction and your payment for the order constitute proof of the transaction and your payment confirmation replaces your signature and confirms your acceptance of the transaction.

A confirmation of purchase receipt is then sent to the email address provided during the purchase transaction.

Electronic tickets are sent in a second email to the email address provided during the purchase transaction. This email includes a printable ticket and a ticket for mobile devices, such as iPads, iPhones and Android devices. You can choose to print your ticket and present it when you arrive at the entrance to one of our institutions or you can display your ticket on your mobile device. Please note that tickets cannot be printed on site by staff at the institution.
It is your responsibility to ensure that the email address provided during the purchase transaction is valid, that you have access to your email and that the emails are not automatically directed to your junk mail folder.

The City is not responsible for problems resulting from an incorrect email address.

If you do not receive an email confirmation of your order, if there is a service interruption after submitting payment information or if you receive an error message, you are responsible for verifying whether or not your order was processed with our web support at 514 868-3000 or 1 855 518-4506. You are the only person aware of any problems that might have occurred during the purchase transaction. Furthermore, the City is not liable for financial loss or of any other nature. Even if you do not receive a confirmation email, it is possible that your order may have been processed. It is your responsibility to check whether or not the purchase transaction was completed.

Technical support

If there is a technical problem with the transaction confirmation, a lost ticket, one not received or any other situation, please contact our web support at 514 868-3000 or or 1 855-518-4506.

Cancellation and refund

During the purchase transaction, you must carefully check the type of ticket(s) chosen and the date(s) and time(s) of the performance(s), event(s) or lecture(s) selected before confirming the order. No refunds, exchanges or cancellations will be possible after the order is confirmed.

In cases where the institutions are not available, such as when facilities are rendered unusable due to danger, lack of security, a strike, picketing, riot, civil unrest, or a cancelled or postponed performance, event or lecture, the responsibility of Space for Life is limited to offering ticket exchange or refund. To this end, the Montréal Space for Life Customer Service team will attempt to contact you with the procedures for exchange or refund. You are responsible for following the exchange or refund procedures specified by Customer Service. To facilitate the refund or exchange procedure, have your order confirmation number ready when making your enquiry. For a ticket refund, the City will issue a refund to the credit card used for the purchase in the amount paid for the ticket, within 15 days of the refund request or the cancellation.

Ticket validity period

Individual General Admission tickets are valid as of the transaction confirmation date.

General Admission ticket packages that include more than one institution are valid as of the transaction confirmation date, on the basis of one visit per institution.

Dated General Admission tickets are valid only for the institution indicated, on the date selected and at the specified time, if applicable.

Dated General Admission tickets for a specific event are valid EITHER for the date selected with one admission to the institution indicated AND one admission to the event at the specified time OR one admission to the institution indicated, as of the transaction confirmation date.

Dated General Admission tickets for a lecture are valid only for the date and time selected and allow access only to the designated venue.

Ticket validation on entering the institution

All holders of General Admission tickets and Dated General Admission tickets must have their tickets validated at the institution’s entrance.

Undated General Admission tickets for the Planétarium Rio Tinto Alcan must be exchanged for a dated ticket at the institution’s ticket office. Please note that undated General Admission tickets do not guarantee a place and can be honoured only to the extent that places are available when you arrive at the ticket office.

Planétarium Rio Tinto Alcan shows

Shows at the Planétarium Rio Tinto Alcan start at the scheduled time and latecomers will not be admitted to either theatre. If you have an undated General Admission ticket, you have no guaranteed seat and must arrive early to reserve a place for the show of your choice, depending on seat availability.

Two places are provided for wheelchair users in the astronomy theatre.

Three places are provided for wheelchair users in the multimedia theatre.

These places cannot be reserved in advance.

Resale prohibition

Any resale of tickets is strictly prohibited. Tickets may not be used for advertising and/or promotional purposes without the prior authorization of Space for Life.

Responsibility

The City is not liable for any damage resulting from the use of the Internet during online purchasing, including data loss, viruses, interruption of service or other problems.

Invalidity of any clause

Any provision of the Space for Life Online Box Office Terms of Use that is held invalid by the court shall not affect the validity of the remaining provisions and they shall remain enforceable and in full effect.

Applicable laws

The Space for Life Online Box Office Terms of Use are governed by the laws of Quebec and any proceedings related thereto shall be filed in the judicial district of Montreal.

Our museums' adresses

Montréal Biodôme: 4777, av. Pierre-De Coubertin, Montréal (Québec) H1V 1B3.

Montréal Jardin botanique & Insectarium: 4101, rue Sherbrooke Est, Montréal (Québec) H1V 1B3.

Planétarium Rio Tinto Alcan: 4801, av. Pierre-De Coubertin, Montréal (Québec) H1V 3V4.